►User Services 
– Active directory installation and configuration
►Print Services 
– New Printer-Purchase
– New Printer Installation
– Toner Cartridge replacement
►Assessment, Design & -Implementation
– Server Consolidation
– Storage Consolidation
►Incident Management  
– Incident Request
►Client Services 
– Network Group Creation Active Directory
– Network Access
– Firewall
– Remote Access Setup
– SLA
►Desktop Applications & Support ►Messaging Services 
– Mailbox Creation
– Distribution List Creation
– Spam filter allow/block
– Blocked Email Retrieval Request
►File Services 
– Creation of network shares
– Capacity Planning
– Monitoring for functionality and performance
– File system maintenance
– Virus Scanning
– Backup and restores
►Security Services 
– Virus Updates
– Virus Removal
– Malware Removal
– Infected PC Removal
– System Scan -Virus
– System ScanMalware
– Renew AV Subscription
– Reimage PC, Security Consult
– Penetration Testing
– Web Application Penetration Testing
– Network (outside and/or intranet) Penetration Testing
– Web Application Source Code Security Audit)
– Domain Reputation Blacklist Monitoring Service
– Domain Malware Scan Service
►Networking Services 
– Report network problem
– DSL
– Wireless Access
– Network Access
– Firewall
– New Wall Jack
– New Router Purchase
– Router Installation
– Network Troubleshooting
– New Wireless Router Purchase
– Remote Access Setup / VPN
– New LAN
– LAN Analysis
– DNS Setup (Windows/Linux based)
►Server Management 
– New Server
– Initial Hardware Setup
– Operating system installation
– Image Installation
– Standard Software Installation
– Component Configuration
– Patch management
– Operating system upgrades
– Component Upgrade
– Request Backup Hardware
– Backup Software
– Complete Back Up
– File Backup
– Complete Server Restore
– File Restore
– Offsite tape
– Performance Report
– Anomaly Report Server
– New Maintenance Contract
– Renew Maintenance Contract 
►Telecommunications Services 
– Conference Telephones
– New Headset
– Music On Hold/Announcements
– Specialized Telephone Equipment
– Voice Mail/Voice Mail Trees
– VoIP/IP PBX (Cisco/Asterisk based)
– DID number
– New Phone Set Up
– Install Modem/Fax line
– Upgrade Plan